CxAI | Substack
CxAI
CxAI is a Substack about the confluence of consumer experience and AI aimed mainly at those working in the space.
Launched a year ago
Why does your Homepage look like mine?
Why retail personalisation failed, and what happens next?
May 21 • CxAI
2
1
Government intervention and fake case studies
CxAI Weekly Pulse · 2026-06-14 to 2026-06-21 · Weekly
Jun 22 • CxAI
1
CxAI Weekly Pulse · 2026-06-07 to 2026-06-13
Jun 14 • CxAI
2
Most Popular
Nov 18, 2025 • CxAI
9
2
1
Apr 16 • CxAI
11
Oct 21, 2025 • CxAI
13
4
Three AI Principles Every Exec Leader Needs to Understand
Mar 28 • CxAI and Anna Shipman
6
2
AI Themes that will inform 2026
Feb 1 • CxAI
6
Feb 27 • CxAI
5
2
From Hype to Recurring Revenue
CxAI Weekly Pulse · 2026-06-01 to 2026-06-07 · Weekly
Jun 8 • CxAI
2
What Changes When Your Team Becomes 30 Agents
Apr 16 • CxAI
11
On The AI Productivity Paradox
The gains from using AI are real but trust and org size are significant issues
Apr 12 • CxAI
3
Three AI Principles Every Exec Leader Needs to Understand
No stupid questions, just expensive ignorance
Mar 28 • CxAI and Anna Shipman
6
2
Pricing panic, adoption reality and the consumer opportunity
Mar 3 • CxAI
5
1
How agentic commerce is rewriting the rules of online shopping
Feb 27 • CxAI
5
2
AI Themes that will inform 2026
From Agentic Maturity to Regulatory Reality
Feb 1 • CxAI
6
Gemini 3 resets the competitive map and puts real pressure back on OpenAI.
Jan 14 • CxAI
4
The Rise of Generative Engine Optimisation
Nov 18, 2025 • CxAI
9
2
1
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CxAI
CxAI is a Substack about the confluence of consumer experience and AI aimed mainly at those working in the space.